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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

If you are not satisfied with the practice’s response, you can contact:

NHS England

PO Box 16738

Redditch

B97 9PT

Telephone: 0300 311 22 33 (Monday to Friday

Email: england.contactus@nhs.net

The Parliamentary and Health Service

Ombudsman

Millbank Tower

Millbank

London

SW1P 4QF

Telephone: 0345 015 4033

Email:phso.enquiries@ombudsman.org.uk

 Additional Support can be obtained from

POhWER – complaints advocacy

Telephone: 0300 200 0084

Email: pohwer@pohwer.net

SUGGESTIONS     

Comments or suggestions regarding our services are always welcome.  Please contact the Practice Manager (leccg.c83643@nhs.net) or use the suggestion box in the waiting room.

Local Area Team              

The area served by Binbrook Surgery is covered by NHS England – Leicestershire and Lincolnshire Area Team.  They can be contacted at:- Cross O’Cliff, Bracebridge Heath, Lincoln LN4 2HN.               Tel:  01522 513333; Fax:  01522 540706; Dental Enquiries: 01522 515386 www.lincolnshire.nhs.uk

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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